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61 Villas

Sicily

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20 Villas

Puglia

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Frequently Asked Questions

Frequently Asked Questions

Do you have questions? Find useful information about Villatravellers, our booking process, Sicily, and much more here!

How can I browse through your villas?

How do I know if the villa is available when I want it?

Do you offer any flexibility with arrival days or length of stay?

Are floor plans of the villas available?

Can I read reviews of the villas on your website?

Are your villas equipped for children?

Are your villas suitable for elderly guests or those with mobility issues.

Are small infants included in the villa's occupancy?

Where are the villas?

Do you have any pet-friendly villas?

What sort of experiences do you offer?

How can I find out about your experiences?

How do I know if the experience is available?

Are the experiences suitable for children?

Can you help with flights?

Can you organise car transfers?

Can you help us organise events?

Will I receive a voucher for my booked experience?

Who should I contact if I have questions about my experience?

What happens if I need to cancel an extra experience?

How do I book a villa?

What methods of payment do you accept?

When do I pay the deposit?

When is the final balance due?

Can I share the payment with others?

How do I get my Invoice?

Can I choose which currency I use to pay for my holiday?

What is included in the rental price?

Will there be any further costs?

What is the Refundable Security Deposit?

How do I pay the Refundable Security Deposit?

Can I get a discount?

I have a Promo Code. How can I use it?

I forgot to use my Promo Code when paying my deposit. Can I use it for the final payment?

How do I book an experience?

What is the Client Area?

How do I log in?

What information is in the Client Area?

Can I book extras through the Client Area?

When is check-in?

What are the arrival arrangements?

Who will be waiting for me at the villa?

Who can I contact for assistance?

Can we organise any experiences when we are at the villa?

What is the welcome pack you provide?

Are personal products provided in the villa?

Can we book a shopping delivery service?

What else is provided in the villa?

Are the pools open all year round?

What happens if we damage something at the villa by accident?

What happens if there is a disagreement on the damage with the property owner?

What time is check-out?

How does check-out work?

Can we arrange an early check-out?

Can we have a late check-out?

Why should I visit Sicily?

How long does it take to visit all of Sicily?

How do I choose which area of Sicily to visit?

How can I get around in Sicily?

How suitable are the beaches in Sicily for families?

How safe is Sicily?

What guarantees do I have when booking with Villatravellers?

What financial protection does Villatravellers offer?

How safe is my payment?

Is Villatravellers registered with ABTA/ATOL?

Should I take out insurance?

What happens if I have to change my holiday?

What happens if I have to cancel my holiday?

What happens if things don't go to plan?

Why should I book with Villatravellers?

How well do you know your villas?

Can I find your villas cheaper elsewhere?

Does the price include an agent commission?

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Suggested topics

Villas

How can I browse through your villas?
How do I know if the villa is available when I want it?
Do you offer any flexibility with arrival days or length of stay?

Experiences

What sort of experiences do you offer?
How can I find out about your experiences?
How do I know if the experience is available?

Booking, Payments, and Costs

How do I book a villa?
What methods of payment do you accept?
When do I pay the deposit?